Highly qualified professional with extensive operations experience combined with administrative oversight and staff leadership, resulting in high-performing facilities with exceptional safety, quality and service standards. Capable of developing and executing programs to improve productivity, profitability and effectiveness with a focus on passenger experience. Works in cross-functional teams to meet the needs of operators and cruise lines in challenging environments.

Experiences

Independent contractor providing project management and operational consulting services to Carnival Corporation & PLC's Global Port & Destination Development Group for the corporation's multiple private destinations in the Caribbean.

Responsible for multiple projects associated with the construction and startup of $100M private island development project in southern Belize consisting of single berth pier with adjacent anchorage and marina for tendering, 1800 ft. beach, 15,000 sqft. pool, small retail village and multiple f&b outlets (https://www.ncl.com/harvest-caye )
Planned and managed capital project budgets for NCLH-owned private islands in Belize and the Bahamas
Managed day-to-day operations of 80-acre private island and 30 acre-mainland facility with direct oversight of 6 department heads and 430 employees
Advised vessels and corporate marine operations departments on technical specifications of the port and terminal
Worked closely with community stakeholders and government agencies on issues such as port safety and security, tourism, community outreach, conservation initiatives and the environment

Independent contractor providing services to Carnival Corporation & PLC's Global Port & Destination Development Group
Managed $1.5M startup budget for the procurement of fixed and consumable assets for $85M Amber Cove cruise terminal development project in the Dominican Republic (www.ambercove.com )
Executed Master Service Agreements and Statements of Work for a variety of capital projects for Carnival-owned ports
Developed and implemented new HESS policies, guidelines, best practices, occupational safety and linesmen training programs for the ports
Worked with Turks & Caicos Islands government officials and stakeholders on matters pertaining to tourism, safety, commerce, and improvement projects on the island of Grand Turk

Managed $62M Mahogany Bay Cruise Center (www.mahoganybaycc.com ) consisting of a 2-berth pier, 20-acre main terminal and 9-acre private island with, 80 employees, 32,000 square feet of retail space and 30 tenants
Worked with local government agencies and community stakeholders on tourism and environmental issues
Ensured compliance with environmental mitigation measures such as coral relocation and mangrove planting projects
Helped negotiate terms and resolve port-related conflicts with island taxi unions

Cruise Port General Manager

Grand Turk Cruise Center (Carnival Corporation)

October 2006 to August 2009

Grand Turk

Turks and Caicos Islands

Managed day-to-day operation of $45M Grand Turk Cruise Center project consisting of a 2-berth pier attached to a 37-acre facility with 1,000 feet of beachfront, 280,000-gallon resort-style swimming pool , 77 employees, 52,000 square feet of retail space with more than 40 tenants (http://www.grandturkcc.com)
Oversaw storm preparations for numerous tropical storms and hurricanes including category 1 hurricane Hanna and category 4 hurricane Ike which struck Grand Turk within two weeks of one another in the summer of 2008.
Collaborated with Turks & Caicos Islands government as CCO’s representative on issues related to tourism, island infrastructure, public health and security
Certified as a Port Facility Security Officer (PFSO) and ensured port’s compliance with International Ship & Port Security (ISPS) regulations

Managed sales, dispatch and invoice settlement of shore excursions throughout Alaskan, Caribbean, Mexican, Hawaiian, Central and South Pacific itineraries
Conducted safety and quality assurance audits of existing and new excursions
Lead New Waves Dive Instructor handling passenger relations issues, inventory control, administrative reporting, and managment of instructor team for the cruise line's onboard SCUBA certification program

Skills

Communication
Leadership
Team Management
Risk Management
Organization

Expense Control
Budget Management
Asset Management

Customer Service
Negotiation
Building Maintenance
Financial Reporting

Staff Training & Development
Listening Skills
Advocacy Skills
Motivation Skills
Conflict Resolution

Health, Environment, Safety, and Security
Environmental Mitigation
Maritime Security (ISPS) & Safety (SOLAS)
Human Resources

Government Relations
Trade Union Relations
Customer Relations

Education

Port facility security planning, security inspections of the port facilities, and coordinating with security services.

Hazardous Waste Operations and Emergency Response Standard (HAZWOPER). Protection against hazardous chemicals, elimination of hazardous chemicals, safety of workers and the environment and OSHA regulations

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Michael Reimers

Destination Development & Cruise Terminal Operations

Port Development & Operations Consultant

Director of Harvest Caye

Port Operations Consultant

Cruise Port General Manager

Cruise Port General Manager

Onboard Shore Excursion & Dive Program Manager

Project Management

Financial Acumen

Property Management

Personnel Management

Regulatory Compliance

External Relations

B.S., Journalism

Texas A&M University

Port Facility Security Officer

Florida Institute of Technology

HAZWOPER 40 - Hour Course

Institute for Safety & Health Management